Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 我们提供30天退货政策，这意味着您在收到商品后的30天内可申请退货。
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 要符合退货条件，商品必须保持您收到时的原状，未经穿着或使用，保留标签，并处于原始包装中。您还需提供收据或购买凭证。
To start a return, you can contact us at 18007486467@163.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 如果您的退货申请被接受，我们将为您发送退货运单以及关于如何和何处寄送包裹的说明。未经事先申请退货而直接寄回的商品将不予受理。
You can always contact us for any return question at 18007486467@163.com.
如有任何退货问题，您可随时通过 18007486467@163.com 联系我们。如需退货，请联系我们的邮箱：18007486467@163.com。请注意，退货需寄送至以下地址：[请插入退货地址]
Damages and issues 损害赔偿和问题
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.请在收到订单后立即检查，如发现商品有缺陷、损坏或收到错误的商品，请及时与我们联系，以便我们评估问题并妥善处理。
Exceptions / non-returnable items例外情况 / 不可退货商品
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 某些类型的物品无法退货，例如易腐商品（如食品、鲜花或植物）、定制商品（如特殊订单或个性化商品）以及个人护理用品（如美容产品）。我们也不接受危险品、易燃液体或气体的退货。如果您对具体商品有任何疑问或顾虑，请与我们联系。
Unfortunately, we cannot accept returns on sale items or gift cards.很抱歉，我们无法接受促销商品或礼品卡的退货。
Exchanges 交流
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.最快确保你得到想要商品的方法是先退回现有的商品，待退货被接受后，再单独购买新的商品。
European Union 14 day cooling off period欧盟14天冷静期
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.尽管如此，如果商品正在发往欧盟，您有权在14天内无理由取消或退货。如上所述，商品必须保持收到时的原状，未经穿着或使用，保留标签，并处于原始包装中。您还需提供收据或购买凭证。
Refunds 退款
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 我们将在收到并检查您的退货后通知您，并告知您退款是否已获批准。若获批，退款将在10个工作日内自动返还至您原始的付款方式。请注意，您的银行或信用卡公司可能需要一些时间来处理和完成退款。
If more than 15 business days have passed since we’ve approved your return, please contact us at 18007486467@163.com.如果自我们批准您的退货申请已超过15个工作日，请联系我们的邮箱：18007486467@163.com。